Returns & Exchanges
At peony AUS, we want you to love your fashion pieces, which is why we offer a 30-day return window for all items in their original, unworn condition with tags attached. Please note that for hygiene reasons, certain items like swimwear and intimates must have the protective seal intact to be eligible for a refund.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Package Your Items
Securely place your items in their original packaging, ensuring all tags are attached and the garment is in its original condition.
Ship It Back
Print your prepaid shipping label from the portal, attach it to your parcel, and drop it off at any authorized Australia Post location.
Receive Your Refund
Once our team inspects your return, we will process your refund or store credit within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing