Frequently Asked Questions
Everything you need to know about shopping with peony AUS
What is the standard shipping time within Australia?
We offer standard shipping across Australia which typically takes 3-5 business days. Express shipping options are available at checkout for delivery within 1-2 business days.
What is your return policy?
We accept returns on all full-priced items within 30 days of delivery. Items must be in their original condition, unworn, and with all tags attached to be eligible for a refund or store credit.
How do I determine my correct size?
Each product page features a detailed size guide. We recommend measuring yourself and comparing your results to our chart, as our garments are designed for a true-to-size Australian fit.
Do you offer international shipping?
Yes, peony AUS ships worldwide. International delivery times vary by location but generally take between 7-14 business days depending on the selected service.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options including Afterpay and Klarna.
How should I care for my peony AUS garments?
To maintain the quality of our fabrics, we recommend a cold hand wash or a gentle machine cycle in a laundry bag. Always air dry in the shade and avoid tumble drying.